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Broadband Specialist IV

GENERAL RESPONSIBILITIES:
The Broadband Specialist IV has a primary focus on trouble calls. Will also complete installations of video, internet, phone service and Home Controller to residential and commercial customers as required. Will also complete disconnects, audit of services and service changes for residential customers as required.
SPECIFIC RESPONSIBILITIES:
May perform all duties of Broadband Specialist I-III descriptions.
Primarily focused on performing trouble calls for residential and commercial customers; troubleshoots common system and drop line faults and corrects outside distribution problems of all kinds; calculates signal level losses, insertion losses, cable losses, taps and splitter devices of all distribution lines; uses VOM or DMM to check shorts, opens and voltages; uses available test equipment to locate underground cables and determines cable faults.
Performs installations, audits, requested and non-pay disconnects, CLI for residential and commercial customers; adds outlets; installs and/or removes converts; performs upgrades and downgrades of service.
Drives Company vehicles in performance of job duties; uses bucket truck when required. Responsible for vehicle upkeep and housekeeping.
Maintaining stock of CPE and installation materials; maintaining PPE.
Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns and promotions.
Manipulates connectors, fasteners and wire and uses hand tools.
Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed. Lifts and carries loads up to 75lbs (including line ladder); Works within limited confines, such as crawl spaces.
Performs other duties such as clean-up and salvage of wrecked out materials; provides general assistance to other employees as directed.
On-call duty may be required.
EXPERIENCE/SKILLS:
High school diploma or GED required; Associates degree preferred.
Valid driver's license; satisfactory driving record required.
Required - Minimum of 12 months' time spent as Broadband Specialist III or 5+ years' equivalent cable technician experience.
Preferred - 18 months tenure as a Mediacom BBS III or equivalent experience.
Knowledge of all Broadband Specialist I-III responsibilities, basic commercial installs and service calls along with Home Controller.
Advanced level of mechanical and consumer devices knowledge.
Ability to interact and communicate with customers and co-workers.
Ability to work in high or tight spaces.
Ability to work in all weather conditions and at various heights.
Ability to work flexible work hours, including evenings, weekends, holidays and overtime as required.
Ability to trouble shoot customer premise equipment and cable issues
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